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đź”’ Privacy Policy

Effective Date: 21 April 2025
Last Updated: 21 April 2025

This Privacy Policy explains how Holigo Ltd (“we”, “our”, “us”) collects, uses, stores and protects your personal information when you use our website, holigo.co.uk, contact us, or make a booking.

By visiting or using our services, you agree to the terms outlined below.

1. Who We Are

Holigo Ltd
Company Number: 15837085
Registered Office: 86-90, Paul Street, London EC2A 4NE
Website: https://www.holigo.co.uk
Email: sales@holigo.co.uk
Phone: 01782 939203

We are a UK-based travel provider offering bespoke holiday packages, particularly to Orlando, Florida.

2. What Information We Collect

We collect the following personal information when you interact with us:

a) Information You Provide

  • Name
  • Email address
  • Phone number
  • Postal address
  • Travel preferences (dates, destinations, group size)
  • Payment details (processed securely via third-party providers)
  • Passport details and DOBs (when required for booking)

b) Information We Collect Automatically

  • IP address
  • Browser type and device info
  • Site usage data via cookies (see Cookie Policy)
  • Marketing campaign interaction

3. How We Use Your Information

We use your data to:

  • Process bookings and holiday enquiries
  • Provide customer support
  • Send order confirmations, updates and travel documents
  • Contact you with offers or information (if opted in)
  • Improve our website and customer experience
  • Meet legal or regulatory requirements

4. Marketing Preferences

If you opt in to receive updates and offers from Holigo, we may contact you via:

  • Email
  • SMS
  • WhatsApp
  • Phone

You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.

5. Sharing Your Information

We only share your data when necessary to deliver our service, such as with:

  • Airlines, hotels, and tour operators
  • Payment processors (e.g. Stripe, PayPal)
  • Insurance and car hire partners
  • IT and marketing service providers
  • Legal or regulatory authorities (when required)

We will never sell your data to third parties.

6. Data Retention

We only keep your information as long as necessary for:

  • Fulfilling your booking
  • Providing customer service
  • Meeting legal or tax obligations

After this, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct or delete inaccurate data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent (where applicable)
  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
📧 info@holigo.co.uk

8. How We Protect Your Data

We use secure servers, encrypted connections, and internal access controls to protect your information. All payments are handled by secure third-party processors.

9. Cookies

Our website uses cookies to improve performance, remember preferences, and track visitor activity. You can manage your cookie settings in your browser at any time.

See our full Cookie Policy for details.

10. Third-Party Links

Our site may link to other websites. We’re not responsible for the content or privacy practices of external sites. We recommend checking their privacy policies individually.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be published here, with the effective date clearly shown.

12. Contact Us

Have questions or concerns?
📧 Email: info@holigo.co.uk
đź“ž Call: 01782 939203
đź“© Write to: 86-90, Paul Street, London EC2A 4NE

We take your privacy seriously and are committed to safeguarding your information.