Bespoke Quote

🔒 Privacy Policy

Effective Date: 21 April 2025
Last Updated: 07 September 2025

This Privacy Policy explains how Holigo Ltd (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website, holigo.co.uk, contact us, or make a booking.

By using our services, you agree to the terms outlined below.

1. Who We Are

Holigo Ltd

  • Company Number: 15837085

  • Registered Office: Holigo Travel Group, 2a Connaught Avenue, London, United Kingdom, E4 7AA

  • Website: https://www.holigo.co.uk

  • Email: sales@holigo.co.uk

  • Phone: 0800 448 0130

  • WhatsApp: 07774 240 382

We are a UK-based travel provider specialising in bespoke holiday packages, particularly to Orlando, Florida.

2. Information We Collect

a) Information You Provide

  • Name

  • Email address

  • Phone number

  • Postal address

  • Travel preferences (e.g. dates, destinations, group size)

  • Payment details (securely processed via third-party providers)

  • Passport details and dates of birth (when required for travel bookings)

b) Information We Collect Automatically

  • IP address

  • Browser type and device information

  • Site usage data via cookies (see Cookie Policy)

  • Marketing campaign interaction

3. How We Use Your Information

We use your personal data to:

  • Process bookings and enquiries

  • Provide customer service and support

  • Send order confirmations, updates, and travel documents

  • Contact you with offers and news (if opted in)

  • Improve our website, services, and customer experience

  • Meet legal, financial, or regulatory obligations

4. Marketing Preferences

If you opt in, we may contact you with updates and offers via:

  • Email

  • SMS

  • WhatsApp

  • Phone

You can opt out at any time by selecting “unsubscribe” in our emails or contacting us directly.

5. Sharing Your Information

We only share your information where necessary, including with:

  • Airlines, hotels, and tour operators

  • Payment processors (e.g. Stripe, PayPal)

  • Insurance and car hire partners

  • IT and marketing service providers

  • Legal or regulatory authorities (when required)

✅ We will never sell your data to third parties.

6. Data Retention

We retain your data only for as long as necessary to:

  • Fulfil your booking

  • Provide customer support

  • Meet legal or tax obligations

After this, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct or delete inaccurate data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent (where applicable)

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us:
📧 sales@holigo.co.uk

8. How We Protect Your Data

We safeguard your information with:

  • Secure servers

  • Encrypted connections (SSL)

  • Strict internal access controls

All payments are handled by secure, accredited third-party processors.

9. Cookies

Our website uses cookies to:

  • Improve performance

  • Remember preferences

  • Analyse visitor activity

You can manage cookies in your browser settings at any time.
👉 See our full Cookie Policy for details.

10. Third-Party Links

Our website may link to other sites. We are not responsible for their content or privacy practices. Please check their privacy policies individually.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, with the effective date clearly shown.

12. Contact Us

If you have any questions or concerns, please contact us:

📧 Email: sales@holigo.co.uk
📞 Call: 0800 448 0130
💬 WhatsApp: 07774 240 382
📩 Write to: Holigo Travel Group, 2a Connaught Avenue, London, United Kingdom, E4 7AA

We take your privacy seriously and are committed to protecting your personal information.